For ecommerce, the most important thing is trust.

Always let your employees come to work with a smile.

Luck is very important. Of course you can't wait for luck, because it won't come. While you start a journey, luck may eventually come to you.

We will make it because we are young and we will never, never give up.

I flunked my exam for university two times before I was accepted by what was considered my city's worst university, Hangzhou Teachers University. I was studying to be a high school English teacher. In my university, I was elected student chairman and later became chairman of the city's Students Federation.

Today, making money is very simple. But making sustainable money while being responsible to the society and improving the world is very difficult.

If we go to work at 8 a.m. and go home at 5 p.m., this is not a high-tech company and Alibaba will never be successful. If we have that kind of 8-5 spirit, then we should just go and do something else.