So many low income people have seen so many failed promises broken and seen so many quacks and sporadic medicines offered to them that building trust takes a lot of time, takes a lot of patience.
Jacqueline NovogratzEvery day we have a choice. We can take the easier road, the more cynical road, which is a road sometimes based on a dream of a past that never was, fear of each other, distancing and blame, or we can take the much more difficult path, the road of transformation, transcendence, compassion, and love, but also accountability and justice.
Jacqueline NovogratzThe poor also are willing to make, and do make, smart decisions, if you give them that opportunity.
Jacqueline NovogratzI've learned that there is no currency like trust and no catalyst like hope. There is nothing worse for building relationships than pandering, on one hand, and preaching, on the other. And the most important quality we must all strengthen in ourselves is that of a deep human empathy, for that will provide the most hope of all and the foundation for our collective survival.
Jacqueline Novogratz