The paradox of Steve Jobs's career is that he had no interest in listening to consumers - he was famously dismissive of market research - yet nonetheless had an amazing sense of what consumers actually wanted.
James SurowieckiIn confusing stock options with ownership, corporations confuse trappings with substance.
James SurowieckiBeing out of a job can erode people's confidence and their sense of possibility; and employers, often unfairly, tend to take long-term unemployment as a signal that something is wrong.
James SurowieckiWe assume that good-looking people are smarter and more effective than they really are, and that homely people are the reverse.
James SurowieckiWhat corporations fear is the phenomenon now known, rather inelegantly, as 'commoditization.' What the term means is simply the conversion of the market for a given product into a commodity market, which is characterized by declining prices and profit margins, increasing competition, and lowered barriers to entry.
James Surowiecki