So the first thing you need to do about conflict is to prevent it, and the best way of preventing it is by dealing with the question of poverty.

So the first thing you need to do about conflict is to prevent it, and the best way of preventing it is by dealing with the question of poverty.

It's going to be possible to rebuild the physical aspects of Kosovo. I was there recently, and you get a sense of the destruction of homes. Infrastructure and the countryside is relatively untouched. I think the biggest problem will not be the physical reconstruction; it will be the emotional and mental reconstruction.

First of all, the people left, and they're now coming back. What we have to do is try and help them regain their lives, and the cause of the need for the immediate money is to establish some system of government. You must remember that Kosovo was never self-standing, and so we have to create that government structure, and that's, in fact, what Bernard Kushner is doing on behalf of the secretary-general.

Well the specific role of the World Bank is to be ready with financial assistance immediately after this emergency takes place because you need to reconnect water, you need to reconnect power, you need roads, you need bridges, and that has to be done urgently.

If you're changing the status quo, whatever move you make is disrupting something else.

But when someone is on a winning horse, and everything looks wonderful, it's very hard as an outsider to persuade them something is wrong.