We continued to build the business, even in the worst of times. We do business all over America.

If you're making all your money simply betting on interest rates, that's not a business. Flow is a business. On the outside, they look the same for a while. But when you dig into them, no, they weren't exactly the same.

Banks also have to say no to customers. We can't always give clients what they want; it may not be in the client's best interest.

[That is] hard to predict, [it] could be either September or December [2016] I personally think the sooner the better because that would be a good sign that the Fed believes the economy is significantly stronger.

We've made a huge effort globally and in the US, in getting kids jobs. This is one piece. The South Bronx and inner-city schools need it more than most. It's our hometown; JPMorgan Chase banks a lot of people here. If you see the school, it works. Kids all getting jobs, they're smiling, they're proud of themselves. That's what we need to do in inner-city schools.

All our clients know that we're there, we're steady, we do a good job, we earn a fair return for ourselves, which I think is critical.

Good regulation should be conducive to business and to customer protection.