If I ran the whole place like it was my way or the highway, we would not be as good a company. I'm going to have mistakes - they'll be made on my watch and will embarrass me. But I'll also make sure the company learns from them so it can become a better company.

Manipulating currencies is when you're going into the marketplace and buying something in large amounts to depress the value of the currency.

Banks also have to say no to customers. We can't always give clients what they want; it may not be in the client's best interest.

We have built a very good company, and we're proud of it. We also recognize that much of it has been built on the shoulders of the thousands of employees and leaders who have worked here before us.

Europe is the most complicated place, in my opinion.

We invested in the downturn and we never stopped serving our clients.

I've always wanted to help build a better society and build a better company, and I always wanted a healthy, vibrant company, a healthy, vibrant society. We take care of our people, we provide them with opportunity. But I've always believed business is here to serve your clients, your shareholders, your communities. If we do this well, everyone benefits. We have to do a good job for all of them.