She hated the implied familiarity when customers requested things from her by name.

Well, you can’t control what they do, but you can control how you respond to it…whether you allow it to drive you crazy, or occupy all of your thoughts, or whether you note what they’re doing, consider it, and make a conscious decision as to how much you’ll let it affect you

There's nothing wrong with keeping your mouth shut if you don't have anything nice to say.

I decided.. that I could go on being scared forever, that I could keep walking, that I could carry my rage around, hot and heavy in my chest forever. But maybe there was another way. You have everything you need, my mother had told me. And maybe all I needed was the courage to admit that what I needed was someone to lean on.

Maybe it stems from my newspaper-reporting days, but I took notes the whole time - getting the call, how I felt. As soon as I put pen to paper, it became a story [Hunger Heart], not something happening to me but something I was recording.

This is so much harder than I ever thought it would be...because the thing is, even if you're just working part-time, your boss is going to expect a full week's worth of work, no matter how understanding she is. That's just the nature of the working world-things have to get done, babies or not. And if you're like me-if you're like any woman who ever did well in school and did well at her job-you don't want to disappoint a boss. And you want to do a good job raising your baby...It's not like you think it's going to be

She hated the implied familiarity when customers requested things from her by name.