So when somebody asks me to make a decision about a situation, I don't offer a solution, I ask a question: What are our options? Give me the good, give me the bad, give me the pretty, give me the ugly, give me the impossible, give me the possible, give me the convenient, give me the inconvenient. Give me the options. All I want are options. And once I have all the options before me, then I comfortably and confidently make my decision.

Success is 20% skills and 80% strategy. You might know how to read, but more importantly, what's your plan to read?

Opportunity shies away from need, but opportunity is attracted by talent and ability. What you don't want to happen is opportunity to turn cool on you. You don't want to offend opportunity. So the only thing you present to opportunity is ability, performance and skill. Don't present need to opportunity.

One customer well taken care of could be more valuable than $10,000 worth of advertising.

There's nothing you can do about the past. But, you can do a great deal about your future. You don't have to be the same person you were yesterday. You can make changes in your life -- absolutely startling changes in a fairly short time. You can make changes you can't even conceive of now, if you give yourself a chance.

The more valuable you become [in your company], the more influence you have, the better communicator you are, you manage your time better, and you recognize people for their contributions. You also become more valuable as a spouse, parent and friend.

It's not the matter you cover so much as it is the manner in which you cover it.