There are two parts to influence: First, influence is powerful; and second, influence is subtle. You wouldn't let someone push you off course, but you might let someone nudge you off course and not even realize it.

Selling is a person-to-person business. You cannot send the sales manual out to make the sale. Sales manuals have no legs and no voice.

Good service leads to multiple sales. If you take good care of your customers, they will open doors you could never open by yourself.

No one else 'makes us angry.' We make ourselves angry when we surrender control of our attitude. What someone else may have done is irrelevant. We choose, not they. They merely put our attitude to a test.

Learn how to turn frustration into fascination. You will learn more being fascinated by life than you will by being frustrated by it.

Things will always go wrong so ride through your difficulties and learn from them.

A novel is never anything, but a philosophy put into images.