Well chosen words mixed with measured emotions is the basis of affecting people.

To be successful you don't need to do extraordinary things, you just need to do ordinary things extraordinarily well.

Leaders must learn to discipline their disappointments. It's not what happens to us, it is what we choose to do about what happens that makes the difference in how our lives turn out.

Show your contempt for the problem and your concern for the person.

When a new idea comes our way, we must put it on our mental scales and weigh it carefully before deciding its value.

Life, in all its uniqueness, would not be life without the negatives and the positives.

The wind blows on us all, but it's how you set your ssail that makes the difference.