It's kind of surprising that you could just open up a site and let people work.

My view is that good community management is like having good municipal government: You should be able to have dissenting opinions and so on, freedom of speech, but your grandmother should also be able to walk down the street at night without having to worry about getting mugged.

In general, the best advice I can give people is to take criticism seriously, apologize for anything you have done wrong, and pull back from conflict. Of course, if you are right on a content matter, you should press forward in the interest of quality, but conflict often has a way of taking on a life of its own, unfortunately.

If I had some information, the last thing I would ever do with it is send it to Wikileaks.

To create and distribute a free encyclopedia of the highest possible quality to every single person on the planet in their own language - That's who I am. That's what I am doing. That's my life goal.

Simply having rules does not change the things that people want to do. You have to change incentive.

I think people have to recognise that the traditional modes of authority weren't that great.