What I learned from 9/11 that is really important, first and foremost, you have to motivate all the workers and understand that they've left their families to help clean up a pretty awful situation. Every time you have an emergency management situation, it's all about teamwork.
Joe LhotaI do fear God, but I will also tell you that when a doctor diagnoses you and the word 'cancer' comes out of his mouth, at that point, it changes your life and you do fear less and it also has allowed me to be a lot more open as a person. It's changed me.
Joe Lhota