What I learned from 9/11 that is really important, first and foremost, you have to motivate all the workers and understand that they've left their families to help clean up a pretty awful situation. Every time you have an emergency management situation, it's all about teamwork.
Joe LhotaI was involved in some of the very first meetings that created the maps that showed what would happen if you had a Category 1, 2 or 3 hurricane in New York.
Joe LhotaEverybody knows I return all of my phone calls. I pick up my cell phone myself, much to the chagrin of my staff.
Joe Lhota