Everybody knows I return all of my phone calls. I pick up my cell phone myself, much to the chagrin of my staff.
Joe LhotaWhat I learned from 9/11 that is really important, first and foremost, you have to motivate all the workers and understand that they've left their families to help clean up a pretty awful situation. Every time you have an emergency management situation, it's all about teamwork.
Joe LhotaThe bracelet says 'Fear Nothing.' It was given to me by my friends, and it was made for me and my friends during the period of time that I was going through chemotherapy. And I still wear it, because it's a great reminder of friendship and how my buddies and others came together in my time of need.
Joe Lhota