The person who in shaky times also wavers only increases the evil, but the person of firm decision fashions the universe.
Johann Wolfgang von GoetheWhen you are in conflict with someone, there is one factor that can make the difference between damaging your relationship and deepening it. That factor is attitude. We don't get to know people when they come to us; we must go to them to find out what they are like.
Johann Wolfgang von Goethe