If you show people how much you care and ask questions in a non threatening way, you'll be amazed by how much they'll tell you.

The key to becoming a more efficient leader isn't checking off all the items on your to-do list each day. It's in forming the habit of prioritizing your time so that you are accomplishing your most important goals in an efficient manner.

The more credible you are, the more confidence people place in you, thereby allowing you the privilege of influencing their lives.

Talk to people, not above them.

Take the emotional temperature of those listening to you. Facial expressions, voice inflection and posture give clues to a person's mood and attitude.

God chooses what we go through; we choose how we go through it.

Now what I do is I manage that decision. And I teach them in the book how - know what decision to make and then how to manage those decisions. It's a very - it's a personal growth book [Today Matters]; that's what it is.