If you want to become a better listener, however you need to learn to direct that energy and attention positively by concentrating on the person you're with.

Don't hide bad news. With multiple information channels available, bad news always becomes known. Be candid right from the start.

If you keep your mind active, regularly take on mental challenges, and continually think about the right things, you will develop the disciplined thinking that will help you with whatever you endeavor to do.

I vividly remember a conversation I had many years ago in 1974, which marked a turning point in my leadership journey. I was sitting at a Holiday Inn with my friend, Kurt Campmeyer, when he asked me if I had a personal growth plan. I didn't. In fact, I didn't even know you were supposed to have one.

The attitude of the leader affects the atmosphere of the office

Hope is not strategy. Hope fits with vision, but we must have a strategy and a process to make our vision become a reality.

Become a coach, not a king. A coach brings out the best in others, helping them to reach deep down inside and discover their potential. A king only gives commands.