Most people don't like change. They revolt against it unless they can clearly see the advantage it brings. For that reason, when good leaders prepare to take action or make changes, they take people through a process to get them ready for it.

If you believe in others and give them a positive reputation to uphold, you can help them to become better than they think they are.

The collective influence of you and the other leaders will bring the rest along. If this does not happen, divided interest and loyalty will occur within the group.

Conflict is like cancer; early detection increases the possibility of a healthy outcome.

One way to overcome our natural self-centeredness is to try to see things from other people's perspectives.

In the end, people are persuaded not by what we say, but by what they understand.

Disappointment is the gap that exists between expectation and reality.