Really good customer service will deliver sales. You are training salesmen to give the best possible advice and then to achieve the sale. People actually like you to ask for a sale because it shows you value their business.

Sometimes your worst competitors are the ones which are dying because they do stupid things.

I saw that e-mail was insidiously invading Phones 4u so I banned it immediately.

As the years passed, and I was nine, 10, 11 years old, it became obvious I was going to start up a business of some sort.

People are much more important than superficial environments.

Really good customer service will deliver sales. You are training salesmen to give the best possible advice and then to achieve the sale. People actually like you to ask for a sale because it shows you value their business.

I was always interested in ladies' fashion.