Really good customer service will deliver sales. You are training salesmen to give the best possible advice and then to achieve the sale. People actually like you to ask for a sale because it shows you value their business.

I was always interested in ladies' fashion.

I saw that e-mail was insidiously invading Phones 4u so I banned it immediately.

People are much more important than superficial environments.

E-mails are the cancer of modern business.

I believe in workers rights when people are doing a good job. If somebody needs support I am always there, but if they're taking the piss, I am hard on them.

Really good customer service will deliver sales. You are training salesmen to give the best possible advice and then to achieve the sale. People actually like you to ask for a sale because it shows you value their business.