The Internet rewards scale; by trading higher up-front costs for lower marginal cost, market leaders can invest in better technology and service. As a result, there is nothing online that is both great in quality and small in scale. Amazon wasn't originally a better bookstore than the small shops we mourn, but it is now.
John KatzmanI played street hockey in Riverside Park when I was a kid. I played goalie. I didn't make the hockey team in college, so I played lacrosse instead. I didn't play hockey again for 20 to 25 years, and then my son became interested in the game. I decided to pick it up again. A friend let me play backup on his team.
John KatzmanAfter graduation, I took a job with Manufacturers Hanover Trust in software development. I don't think I was there more than a month.
John Katzman