After graduation, I took a job with Manufacturers Hanover Trust in software development. I don't think I was there more than a month.

You still remember your SAT scores. And everybody else does too. Everybody's forgotten everything about themselves, everything else about high school. They remember their SAT scores.

We should get rid of the SAT as fast as we can. Look, there are bigger problems in society. This is not the biggest problem we have. But it's so easy to get rid of it. Right? Just pull the plug.

I'd never taken an SAT prep course. They were for weaker students.

Almost everyone who has claimed to know what kids need to learn or how they learn has turned out to be wrong.

I am always making sketches of how information should look or mapping out a marketing campaign. When I present my notes, people start responding to them. Desktop publishing makes everything look slick. When you present sketches, it helps start the dialogue and collaboration.

The Internet rewards scale; by trading higher up-front costs for lower marginal cost, market leaders can invest in better technology and service. As a result, there is nothing online that is both great in quality and small in scale. Amazon wasn't originally a better bookstore than the small shops we mourn, but it is now.