But the fact is, Mr. Chairman, for all the challenges the Postal Service of the 21st century faces, it still retains its traditional place as a key cog in how American businesses conduct their affairs and how Americans all across this land communicate.
John M. McHughWe have already seen evidence that, notwithstanding the addition of substantial resources, we are experiencing great stress in recruiting and not inconsequential retention problems.
John M. McHughAmericans have an expectation that the Postal Service will abide by its well-known, although unofficial, motto - a commitment to deliver.
John M. McHugh