One generalization that is supported both by research and experience is that effective two-way communication is essential to proper functioning of the leader-follower relationship.

Our problem is not to find better values but to be faithful to those we profess.

Storybook happiness involves every form of pleasant thumb-twiddling; true happiness involves the full use of one's powers and talents.

Perhaps the most promising trend in our thinking about leadership is the growing conviction that the purposes of the group are best served when the leader helps followers develop their own initiative, strengthens them in the use of their own judgment, enables them to grow, and to become better contributors.

Some people may have greatness thrust upon them. Very few have excellence thrust upon them. They achieve it. They do not achieve it unwittingly, by “doin' what comes naturally”; and they don't stumble into it in the course of amusing themselves. All excellence involves discipline and tenacity of purpose.

At home we have lost the capacity to see what is before us. Travel shakes us out of our apathy, and we regain an attentiveness that heightens every experience. The exhilaration of travel has many sources, but surely one of them is that we recapture in some measure the unspoiled awareness of children.

Excellence implies striving for the highest standards in every phase of life.