As I glanced at the phraseology of the research report, dull and unfathomable to outsiders like me, I thought that if you have the ambition to become a villain, the first thing you should do is learn to be impenetrable. Don’t act like Blofeld—monocled and ostentatious. We journalists love writing about eccentrics. We hate writing about impenetrable, boring people. It makes us look bad: the duller the interviewee, the duller the prose. If you want to get away with wielding true, malevolent power, be boring.

‎I have panicked unnecessarily in all four corners of the globe.

When I asked Robert Spitzer about the possibility that he'd inadvertently created a world in which ordinary behaviours were being labelled mental disorders, he fell silent. I waited for him to answer. But the silence lasted three minutes. Finally he said, 'I don't know.

Bedlam: an institution with a history so fearsome it gave its name to a synonym for chaos and pandemonium.

Somebody told me, “Twitter hates tabloids, but Twitter is constantly acting like a tabloid, repeating the mistakes of the things we’re hoping to better.” Twitter wanted to become a more egalitarian justice system, but instead it became a draconian one.

We were creating a world where the smartest way to survive is to be bland.

The snowflake never needs to feel responsible for the avalanche.