If Franz Kafka were alive today he'd be writing about customer service.

The key to fixing education is better teaching, and the key to better teaching is figuring out who can teach and who can't.

Unless the digital divide is narrowed soon, the United States may be headed to the class warfare of a century ago, the last time the economy changed so fundamentally. It won't be pleasant.

If Franz Kafka were alive today he'd be writing about customer service.

In the press grandstand where I watched Discovery rise against the cloudless sky, the media hit the abort button on cynicism. The Earth shook to the sounds of man, three miles away. The candle lit. . . only someone stripped of awe can leave a launch untouched.

The price of loyalty is incompetence.

The only thing worse than a silly politician analyzing art is a silly artist analyzing politics