In most industries, technological change is happening at a rapid rate.

We pick on retail, I think, because each individual has experience with retail. It is easy to talk about.

I think that life expectancy over the last 10 years has increased dramatically. You're living longer.

Remember, for 5,000 years people probably rode those horses. They probably felt that horses were a permanent part of civilization. Everybody has had this moment.

One of the great parts about my job is I travel the world. I was in India right before the [Narenda] Modi election, and I don't think he was the frontrunner until the end.

You get behind some of the numbers, like the underfunded pensions in the US, and I'm not sure people even understand how wrong their situation is.

In each business, there is a process, or a delivery system or information system, that is changing rapidly under them.