I balance my natural drive for speed and impact with a counterbalancing drive for significance, innovation and sustained customer intimacy. This involves slowing down and moving from transactive management, which focuses on speed, content, accuracy and productivity, to transformative leadership, which focuses on significance, context, authenticity and purpose. This critical shift requires constant diligence, discipline and practice.

If the experience of leadership is like being at the edge of an unfamiliar chasm, the act of leadership is building a bridge across that chasm.

I balance my natural drive for speed and impact with a counterbalancing drive for significance, innovation and sustained customer intimacy. This involves slowing down and moving from transactive management, which focuses on speed, content, accuracy and productivity, to transformative leadership, which focuses on significance, context, authenticity and purpose. This critical shift requires constant diligence, discipline and practice.

If leadership is the act of going beyond what is ... it begins by going beyond what is within ourselves.

Leadership is defined as authentic transformative energy that adds value to others

Managers assert drive and control to get things done; leaders pause to discover new ways of being and achieving .

Leaders lead by virtue of who they are.