When an attacker fails with one person, they often go to another person. The key is to report the attack to other departments. Workers should know to act like they are going along with what the hacker wants and take copious notes so the company will know what the hacker is trying to find.
Kevin MitnickThe key to social engineering is influencing a person to do something that allows the hacker to gain access to information or your network.
Kevin MitnickCompanies spend millions of dollars on firewalls and secure access devices, and it's money wasted because none of these measures address the weakest link in the security chain: the people who use, administer and operate computer systems
Kevin Mitnick