Choosing a hard-to-guess, but easy-to-remember password is important!

I get hired to hack into computers now and sometimes it's actually easier than it was years ago.

Social engineering is using deception, manipulation and influence to convince a human who has access to a computer system to do something, like click on an attachment in an e-mail.

I can go into LinkedIn and search for network engineers and come up with a list of great spear-phishing targets because they usually have administrator rights over the network. Then I go onto Twitter or Facebook and trick them into doing something, and I have privileged access.

When an attacker fails with one person, they often go to another person. The key is to report the attack to other departments. Workers should know to act like they are going along with what the hacker wants and take copious notes so the company will know what the hacker is trying to find.

Social engineering bypasses all technologies, including firewalls.

We have problems with our physical security, operational security through to management.