Social engineering is using manipulation, influence and deception to get a person, a trusted insider within an organization, to comply with a request, and the request is usually to release information or to perform some sort of action item that benefits that attacker.
Kevin MitnickI obtained confidential information in the same way government employees did, and I did it all without even touching a computer. ... I was so successful with this line of attack that I rarely had to go towards a technical attack.
Kevin MitnickWhen an attacker fails with one person, they often go to another person. The key is to report the attack to other departments. Workers should know to act like they are going along with what the hacker wants and take copious notes so the company will know what the hacker is trying to find.
Kevin Mitnick