When an attacker fails with one person, they often go to another person. The key is to report the attack to other departments. Workers should know to act like they are going along with what the hacker wants and take copious notes so the company will know what the hacker is trying to find.

Garbage can provide important details for hackers: names, telephone numbers, a company's internal jargon.

Some people think technology has the answers.

I did get a huge endorphin rush when I was able to crack a system because it was like a video game.

It was used for decades to describe talented computer enthusiasts, people whose skill at using computers to solve technical problems and puzzles was - and is - respected and admired by others possessing similar technical skills.

I trust online banking. You know why? Because if somebody hacks into my account and defrauds my credit card company, or my online bank account, guess who takes the loss? The bank, not me.

Social engineering bypasses all technologies, including firewalls.