I guess I invented extended warranties, because that's all we had to sell at Chrysler in those days.

The thing that lies at the foundation of positive change, the way I see it, is service to a fellow human being.

Here's what management is about: Pick good people and set the right priorities.

You can have brilliant ideas, but if you can't get them across, your ideas won't get you anywhere.

The ability to concentrate and to use time well is everything.

I forgot to shake hands and be friendly. It was an important lesson about leadership.

Bad times are indelible. They stay with you forever.