I guess I invented extended warranties, because that's all we had to sell at Chrysler in those days.

The discipline of writing something down is the first step toward making it happen.

If you own up to your mistakes, you don't suffer as much. But that's a tough lesson to learn.

The only rock I know that stays steady, the only institution I know that works, is the family.

There are times when even the best manager is like the little boy with the big dog, waiting to see where the dog wants to go so he can take him there.

We load up on oat bran in the morning so we'll live forever. Then we spend the rest of the day living like there's no tomorrow.

There's no great mystery to satisfying your customers. Build them a quality product and treat them with respect. It's that simple.