Never rest on your oars as a boss. If you do, the whole company starts sinking.

There's no great mystery to satisfying your customers. Build them a quality product and treat them with respect. It's that simple.

I learned about the strength you can get from a close family life. I learned to keep going, even in bad times. I learned not to despair, even when my world was falling apart. I learned that there are no free lunches. And I learned the value of hard work.

From what I've seen, you either get grounded in that kind of positive thinking early on in life or you don't. Establishing priorities and using your time well aren't things you can pick up at the Harvard Business School. Formal learning can teach you a great deal, but many of the essential skills in life are the ones you have to develop on your own.

I was raised to give back. I was born to immigrant parents and was fortunate to become successful at an early age. I've always felt a strong sense of national service to my country, and I may have been able to provide leadership in the political arena. I don't regret the decision not to enter politics, I just wonder sometimes if I could have changed anything.

We've got to pause and ask ourselves: How much clean air do we need?

The one word that makes a good manager - decisiveness.