There's no great mystery to satisfying your customers. Build them a quality product and treat them with respect. It's that simple.

To succeed today, you have to set priorities, decide what you stand for.

I only wish I could find an institute that teaches people how to listen. Business people need to listen at least as much as they need to talk. Too many people fail to realize that real communication goes in both directions.

If your product is great, you yourself do not have to be a great seller.

The ability to concentrate and to use your time well is everything if you want to succeed in business--or almost anywhere else for that matter.

Mistakes are a part of life; you can't avoid them. All you can hope is that they won't be too expensive and that you don't make the same mistake twice.

Your legacy should be that you made it better than it was when you got it.