I forgot to shake hands and be friendly. It was an important lesson about leadership.

If I had to sum up in a word what makes a good manager, I'd say decisiveness. You can use the fanciest computers to gather the numbers, but in the end you have to set a timetable and act.

In the great undertakings, there is glory, even in failure.

A guy named Charlie Beacham was my first mentor at Ford. He taught me the importance of the dealers, and he rubbed my nose in the retail business.

Apply yourself. Get all the education you can, but then, by God, do something. Don't just stand there, make it happen.

So what do we do? Anything. Something. So long as we just don't sit there. If we screw it up, start over. Try something else. If we wait until we've satisfied all the uncertainties, it may be too late.

They've got about as many lawyers as we have sumo-wrestlers.