If I had to sum up in a word what makes a good manager, I'd say decisiveness. You can use the fanciest computers to gather the numbers, but in the end you have to set a timetable and act.

There are times when even the best manager is like the little boy with the big dog, waiting to see where the dog wants to go so he can take him there.

Start with good people, lay out the rules, communicate with your employees, motivate them and reward them. If you do all those things effectively, you can't miss.

Be creative. Use unconventional thinking. And have the guts to carry it out.

A little righteous anger really brings out the best in the American personality. Our nation was born when 56 patriots got mad enough to sign the Declaration of Independence. We put a man on the moon because Sputnik made us mad at being number two in space. Getting mad in a constructive way is good for the soul- and the country.

There's a billboard in a little farm town in the Midwest that says: IF YOU COMPLAIN ABOUT FARMERS, DON'T TALK WITH YOUR MOUTH FULL.

There's a world of difference between a strong ego, which is essential, and a large ego-which can be destructive.