The problem with revenge is that it never gets what it wants; it never evens the score. Fairness never comes. The chain reaction set off by every act of vengeance always takes its unhindered course. It ties both the injured and the injurer to an escalator of pain...Why do family feuds go on and on?...the reason is simple: no two people, no two families, ever weigh pain on the same scale.

Forgiveness is the key that can unshackle us from a past that will not rest in the grave of things over and done with. As long as our minds are captive to the memory of having been wronged, they are not free to wish for reconciliation with the one who wronged us.

If we say that monsters [people who do terrible evil] are beyond forgiving, we give them a power they should never have...they are given the power to keep their evil alive in the hearts of those who suffered most. We give them power to condemn their victims to live forever with the hurting memory of their painful pasts. We give the monsters the last word.

Gandhi was right: if we all live by 'an eye for an eye' the whole world will be blind. The only way out is forgiveness.

Once we have forgiven, however, we get a new freedom to forget. This time forgetting is a sign of health; it is not a trick to avoid spiritual surgery. We can forget because we have been healed. But even if it is easier to forget after we forgive, we should not make forgetting a test of our forgiving. The test of forgiving lies with healing the lingering pain of the past, not with forgetting the past has ever happened.

The rule is: we cannot really forgive ourselves unless we look at the failure in our past and call it by its right name.

The difference between guilt and shame is very clear--in theory. We feel guilty for what we do. We feel shame for what we are. A person feels guilt because he did something wrong. A person feels shame because he is something wrong. We may feel guilty because we lied to our mother. We may feel shame because we are not the person our mother wanted us to be.