Truly good manners are invisible: they ease the way for others, without drawing attention to themselves. It is no accident that the word "punctilious" ("attentive to formality or etiquette") comes from the same original root as punctuation.

It used to be just CIA agents with ear-pieces who walked round with preoccupied, faraway expressions, and consequently regarded all the little people as irrelevant scum. Now, understandably, it's nearly everybody.

Truly good manners are invisible: they ease the way for others, without drawing attention to themselves. It is no accident that the word "punctilious" ("attentive to formality or etiquette") comes from the same original root as punctuation.

Sticklers never read a book without a pencil at hand, to correct the typographical errors. In short, we are unattractive know-all obsessives who get things out of proportion and are in continual peril of being disowned by our exasperated families.

To some people, the fact that I am not married, or don't have children, would be the reason I have written a book on punctuation.

I hate to be treated as if I'm invisible. I get incensed when people talk across me or refuse to catch my eye in a restaurant or shop.

Manners are about imagination, ultimately. They are about imagining being the other person.