In terms intellectually, [what] shaped my life was the whole Munich thing [the Munich Agreement] that I knew about all my life, in terms of how large powers make decisions that affect small countries, and the unintended consequences of that. The other part is I knew about the Holocaust. l just didn't know that it applied to my family. But that did affect the way I thought about what I was seeing as ethnic cleansing in the Balkans; there's no question about that.
Madeleine AlbrightI do believe that in order to be a successful negotiator that as a diplomat, you have to be able to put yourself into the other person's shoes. Unless you can understand what is motivating them, you are never going to be able to figure out how to solve a particular problem.
Madeleine Albright