Often our good deeds make enemies for us, and the ungrateful person despises us on two counts; for he is not only unwilling to acknowledge the gratitude he owes us: he does not want to have his benefactor as witness to his thankless behavior.

It is an admirable skill to able to sweeten a refusal with civil words which atone for the favor which we are not able to grant.

The loftiness of understanding embraces all. It requires as much spirit to suffer the failings of others as it does to appreciate their good qualities.

There are many people who are so inclined to say "no" that the "no" always precedes whatever we say to them. This negative quality makes them so disagreeable that, even if they do what we want them to or agree with what we say, they always lose the pleasure that they might have received had they not started off so badly.

One cannot always bestow all manner of things upon everybody. To refuse a request for just cause is as praiseworthy as to grant a request that is worthy. It is for this reason that the "no" of some people pleases more than the "yes" of others. A refusal accompanied by sweet words and a civil manner gives more satisfaction to a true heart than a favor given with bad grace.

We often value the exterior and superficial aspect of things more than their inner reality. Bad manners taint everything even justice and reason. The 'how' of things matters most, and even the most disagreeable matters can be sweetened and gilded over with the proper appearance. Such is the bias and the weakness of the human mind.

Those who foolishly pride themselves on their nobility mistake that which makes them noble, for it is only the virtue of their ancestors that gives them noble blood.