Every cop will tell you that their real job is being a social worker. That's what they do all day. The large majority of police officers in this country never even draw their gun, let alone fire it. They do conflict resolution, right? And if that's their job, why do they need to look like they're an occupying force?
Malcolm GladwellThere is a simple way to package information that, under the right circumstances, can make it irresistible. All you have to do is find it.
Malcolm Gladwellbeing able to act intelligently and instinctively in the moment is possible only after a long and rigorous of education and experience
Malcolm GladwellWhat we do as a community, as a society, for each other, matters as much as what we do for ourselves. It sounds a little trite, but there's a powerful amount of truth in that, I think.
Malcolm GladwellI write my books to challenge my own feelings and theories. Perhaps most surprising was what I learned about rice farming. It was really interesting to think of how different Asian and Western cultures are as a result of the kinds of agricultural practices that our ancestors used for thousands of years. The life of a Chinese peasant in the Middle Ages was so dramatically different from the life of a European peasant - night and day different.
Malcolm Gladwell