Acquaintances represent a source of social power, and the more acquaintances you have the more powerful you are.
Malcolm GladwellOccasions when you can change your mind should be cherished, because they mean you're smarter than you were before.
Malcolm GladwellIf we think about emotion this way - as outside-in, not inside out - it is possible to understand how some people can have an enormous amount of influence over others. Some of us, after all, are very good at expressiing emotions and feelings, which means that we are far more emotionally contagious than the rest of us.
Malcolm GladwellWe learn by example and by direct experience because there are real limits to the adequacy of verbal instruction.
Malcolm Gladwell