Today's leading real-world retailer, Wal-Mart, uses software to power its logistics and distribution capabilities, which it has used to crush its competition

Technology is like water; it wants to find its level. So if you hook up your computer to a billion other computers, it just makes sense that a tremendous share of the resources you want to use - not only text or media but processing power too - will be located remotely.

I think 2012 is the year when consumers all around the world start saying no to feature phones and start saying yes to smartphones.

Health care and education, in my view, are next up for fundamental software-based transformation.

No one should expect building a new high-growth, software-powered company in an established industry to be easy. It's brutally difficult.

If I want to get work done, that's usually about 3 in the morning.

Perhaps the single most dramatic example of this phenomenon of software eating a traditional business is the suicide of Borders and corresponding rise of Amazon