Presentation skills are key. People who work for you represent your brand. You want them to present themselves - and represent you - in a certain way.

You need to have a beginner's mind to create bold innovation.

Customers want new functionality, but they don't want the traditional complexity that has marred products in the past.

There is no finish line when it comes to system reliability and availability, and our efforts to improve performance never cease.

I don't look at business as a zero-sum game. I don't. I've never seen it play out that way in our industry, and I think you innovate and you add value, deliver value back to customers, and you get value back from the world.

The concept that I like the most, and the one that I’ve taken most to heart, is the belief that people can’t be united or focused unless they share a common philosophy - a philosophy that gives their effort a greater meaning.

When I look out from my own business career, I tried to learn from some of the best people, regardless of the industry.