Presentation skills are key. People who work for you represent your brand. You want them to present themselves - and represent you - in a certain way.

Nothing is going to make you happier in your life than giving

Life grows relative to one’s investment in it.

Most of all, I discovered that in order to succeed with a product, you must truly get to know your customers and build something for them.

I just cannot understand why we can't have better schools. That private schools are the only option for the kind of high-net-worth crowd, I think, is ridiculous. It should be a major initiative. It should be something we're all working on. We have to get our head out of the clouds.

I also think that employees these days expect less of a separation of work and personal life. That doesn't mean that work tasks should encroach upon our personal time, but it does mean that employees today expect more from the companies for whom they work. Why shouldn't your workplace reflect your values? Why is "giving back" not a part of our jobs? The answer for us is to integrate philanthropy with work.

There is no finish line when it comes to system reliability and availability, and our efforts to improve performance never cease.