You need a place where you can explain yourself. You can write as much or as little as you would like, but the words will be all yours. You can create the context. You can make sure that all issues are addressed. You can take issue with individuals or the media as a whole. Your words, your message.

Sales is the most important aspect of a company, which in turn is about how well you treat your customer and stay ahead of your customer's requirements.

Just watch. Pigs get fat, hogs get slaughtered. When you try to take it too far, people turn the other way. I'm just telling you, when you've got a good thing and you get greedy, it always, always, always, always, always turns on you. That's rule No. 1 of business.

Companies fail for lack of brains and effort.

If you have managers reporting to managers in a startup, you will fail.

Open offices keep everyone in tune with what is going on and keep the energy up. If an employee is about privacy, show him or her how to use the lock on the bathroom.

If you want to deal with me, email is the way you do it. Working via email means that everything I do is searchable. I can go back and check out discussion threads from more than 15 years ago.