It is so much easier to be nice, to be respectful, to put yourself in your customers' shoes and try to understand how you might help them before they ask for help, than it is to try to mend a broken customer relationship.

Most people think it's all about the idea. It's not. EVERYONE has ideas. The hard part is doing the homework to know if the idea could work in an industry, then doing the preparation to be able to execute on the idea.

The one requirement for success in our business lives is effort. Either you make the commitment to get results or you don't.

I think one of the biggest curses in the U.S. is that we have only two political parties.

The thrill of victory in business blows away the thrill of victory in sports. Business is a sport 24/7/365.

What I’ve learned in these 11 years is you just got to stay focused and believe in yourself and trust your own ability and judgment.

When you first start working for me, directly for me, I micromanage until I trust you.