It is so much easier to be nice, to be respectful, to put yourself in your customers' shoes and try to understand how you might help them before they ask for help, than it is to try to mend a broken customer relationship.

The same applies to the music and film industries. Until the heads of the labels start wanting to make money rather than creating controversy, tension, and excuses about why piracy is making the job so hard that no one could do it but them - and oh by the way, they need a raise to really focus in on the fight - the music industry is going to have a very tough time of it.

Make sure you are the boss. I don't think I would encourage executives that work for me to blog. There can be only 1 public vision for an organization.

Just watch. Pigs get fat, hogs get slaughtered. When you try to take it too far, people turn the other way. I'm just telling you, when you've got a good thing and you get greedy, it always, always, always, always, always turns on you. That's rule No. 1 of business.

When I started writing this blog more than years ago, it was in response to traditional media's habit of twisting interviews to fit the headlines they wanted to create.

Ideas are easy. I've never met a single person who didn't think they had a world class idea. The hard part is making it a business.

I worked hard and smarter than most people in the businesses I have been in.