It is so much easier to be nice, to be respectful, to put yourself in your customers' shoes and try to understand how you might help them before they ask for help, than it is to try to mend a broken customer relationship.

Doesnt matter what your skill and physical gifts are if you cant get your head right.

The NBA (National Basketball Association) is never just a business. It's always business. It's always personal. All good businesses are personal. The best businesses are very personal.

Relaxing is for the other guy.

You always have to know what business you are in. Everybody thought we were in the basketball business. It's an NBA-team; we are not in the basketball business. We are in the business of creating experiences and memories.

The same applies to the music and film industries. Until the heads of the labels start wanting to make money rather than creating controversy, tension, and excuses about why piracy is making the job so hard that no one could do it but them - and oh by the way, they need a raise to really focus in on the fight - the music industry is going to have a very tough time of it.

Get me selling and I can figure out the industry. Once I can figure out the industry I can start a business in that industry.