My arm hurts all the time now. It hurts right now. It never stops hurting.

I don't wear ties to work. And I don't shave.

I don't think people are skeptical. I think people appreciate the authenticity, actually. I think people are looking for authentic leaders these days and being yourself.

My arm hurts all the time now. It hurts right now. It never stops hurting.

I'm not the most loved person on the planet. People assume they understand who I am by what I do.

If people can't make ends meet at home with food, benefits, health, and health care in particular, how can they be present, engaged, knowledge workers when they come to work?

Not too far away from now - in the next 6-7 years - 75 million Americans will be retail buyers of healthcare. And they'll come to the marketplace with their own money and either a subsidy from their employer or a subsidy from their government. And it doesn't much matter - they'll be spending their money.