Over the years, I learned so much from mom. She taught me about the importance of home and history and family and tradition. She also taught me that aging need not mean narrowing the scope of your activities and interests or a diminution of the great pleasures to be had in the everyday.

I am always asking myself how I can improve the lives of my customers, my colleagues, my shareholders, my family and my friends.

This is a funny story. We'd asked the guards every day for cappuccino. You know, just as a joke. And they'd come in with their cups of coffee and stuff. And so I get here and I have a spot for a cappuccino machine, and it didn't work. So I don't have any cappuccino ... I didn't miss the cappuccino, I missed the idea of cappuccino.

I have set a standard, and I'm going to stick to the standard. I may have been able to grow faster and maybe my business could have been bigger, but because I really feel very serious about my subject, I really want to be hands-on.

It's all about new techniques -- simplifying old techniques, and consolidating steps. Making things go faster, but not worse.

I'm not a sponge exactly, but I find that something I look at is a great opportunity for ideas.

The subject matter that I am really spending my time on has become an acceptable subject matter. Living, lifestyle, family, is now in the forefront of interest in America, and I've just stuck with it. I mean, I've been doing this for years, and I never got angry. I never said, you know, listen, I'm fighting for this subject. That wasn't my point. My point was to continue working in a subject matter, knowing full well that finally it would be recognized as a viable subject once again.