I am always impressed by the fact that even the tiniest amount of being listened to, the barest suggestion of the possibility of kind treatment, can bring such an immediate rush of emotion. I think this is because we are almost never really listened to. In my work as a psychologist, I am reminded every day of how infrequently we are heard, any of us, or our actions even marginally understood. And one of the ironies of my "listening profession" is its lesson that, in many ways, each of us ultimately remains a mystery to everyone else.
Martha StoutIf you don't have a conscience, what is your behavior like? Apparently, if you don't have a conscience, if you don't really . . . love, then the only thing that's left for you is the game - it's about controlling things.
Martha StoutSociopaths differ fairly dramatically in how their brains react to emotional words. An emotional word is love, hate, anger, mom, death, anything that we associate with an emotional reaction. We are wired to process those words more readily than neutral, nonemotional words. We are very emotional creatures. But sociopaths listen as evenly to emotional words as they do to lamp or book - there's no neurological difference.
Martha StoutUsually sociopaths will look down upon us for that very reason - that we're gullible. We're weak. One person told me that he thought he was the only honest person because he would admit that he didn't have a conscience and everybody else was clearly faking it.
Martha StoutSome parts of the population are starting to realize that character is extremely important and that it cannot be measured by the things we like to measure it by: the tabloids and so forth. Character is crucially important to a leader, to be a moral leader, and we'd better make it primary on our list or we're going to keep getting more of the same.
Martha Stout