By creating explicit occasions to invite dissenting viewpoints on a new project, strategy or policy, leaders enable employees to feel that their questions are welcomed and appreciated.
Mary C. GentileI am most comfortable in a "learner" role, I may raise my values-related concerns by asking the well-crafted and well-timed question, rather than by strenuously arguing a particular point of view. Or if I am a risk-taking, aggressive manager, I may frame the values conflict as just one more challenge that I want to take on, as opposed to a "constraint" on my action choices.
Mary C. GentileInterestingly, many of the organizational characteristics that have been identified as conducive to effectively managing diversity and as conducive to fostering innovation and creativity in the workplace are also important for enabling employees to voice their values.
Mary C. GentileIt seems that simply being willing to express our views clearly, persuasively and without malice, can be a powerful invitation to others who may be lurking out there, in agreement with us but unsure whether their position is speakable or practical.
Mary C. Gentile